We are committed to shipping healthy organisms only.

We guarantee that the item ordered will be shipped and packaged in such a way as that it will arrive to you alive, safe, and healthy.

If you suspect there is a problem with the animal(s) you ordered please contact us immediately by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If the animal(s) shipped to you are no longer living please send us an email with clear photos of the perished item(s) within 2 hours of having received your order to qualify for future store credit.

We reserve the right to request that perished animals or damaged goods to be shipped back to us. We will notify you if this is the case.